Returns and Exchanges
Returns and exchange
We want you to feel satisfied and confident in your jewelry, so if you had a change of heart and wish to return or exchange an item, we completely understand.
We’d love to hear what made you change your mind, and get to know you better. Please email us at - firstname.lastname@example.org. (Israeli customers can email us in Hebrew).
Please mind that in both cases, items must be in perfect condition and concealed in original package.
We accept returns within 14 days from initial arrival, of items that were never used.
Return shipping fees will be covered by you.
Please attach your invoice and contact details, so you will get properly notified and refunded.
Please send item in original package, attached with the original invoice, mail slip and contact details.
Mind that mailing back an item is subjected to fees and taxes that will be paid by you, and we’ll cover the shipping of your new order when it is ready to go.
After we receive the returned item, we’ll deliver your new Galush purchase. Please see our shipping terms for further details.
New orders that are costlier than original item, we’ll be charged for difference.
New orders that are lower than original price will be refunded the difference.
Items are to be sent to Galush, PO Box 5134, Kfar Saba. Postal Code: 4415002.
Feel free to continue browsing, and contact us for any special requests, designs or anything else: email@example.com